Support
We're here to help
Email us and a real person answers, usually within one business day.
We're in Perth, Western Australia (UTC+8).
Help us help you quickly
- Your Jira site address, like yourcompany.atlassian.net
- The ticket key, like HELP-142, if it's about a particular email
- What you expected to happen, and what happened instead
An email says "Bounced"
The ticket's Customer emails panel shows the reason the customer's mail server gave. The usual causes:
- The address doesn't exist. Often a typo. Fix the customer's email address and send again.
- The mailbox is full. Try again later, or contact the customer another way.
- The customer's mail server refused it. Their IT team may need to allow your sending domain.
Customers are getting two emails
JSM is still sending its own copy. Turn off the matching notifications in Project settings → Customer notifications. The setup guide shows which ones.
Reporting a security problem
Email support@proofmail.app with "Security" in the subject. Security reports go to the front of the queue.